Refunds can be processed at the store's discretion in accordance with established store policies. This article will teach you how to process refunds from within the:

  • Point-of-Sale (PoS) app
  • Admin app

Point-of-Sale App

Staff can process refunds directly in the Point-of-Sale app (PoS) when returning products. If a rental is returned early, the return pop-up will prompt the option to refund the unused days. This article will teach you how to process refunds from within the PoS app.

  1. Navigate to the Returns tab in the PoS app.
  2. Select the product to be returned and click the return button.
  3. The return pop-up menu will display the date the product has been returned. If the product is being returned early, it will note the number of days early.
  4. To refund the renter, select the 'refund customer' checkbox. Based on the daily price and the number of days early, it will suggest the amount to be refunded. The maximum refund is the entire cost of the booking.
  5. Change the amount to be refunded according to your store policies.
  6. Click the return button.
  7. A green 'returned!' banner will indicate the product has been successfully returned.
  8. The renter will receive an email notification that their booking has been returned. This email will include the amount refunded.

Admin App

If a customer needs to be refunded after their booking has finished, this can be done in the Admin app.

  1. In the Admin app, navigate to the Reservations tab in the sidebar.
  2. Click the booking to open the reservation detail page. You can identify the booking by searching for the unique booking code or the customer's email.
  3. Scroll down to the payments section. Each payment associated with the booking is displayed here.
  4. Select the payment ID of the charge to be refunded to open the payment detail page.
  5. Under the refund details section, write the amount to be refunded in the text box, according to your store policies.
  6. Click the refund button.
  7. A pop-up message will read ‘are you sure?’ Click OK.
  8. A green 'refunded applied' banner will indicate a successful refund. It can take 1–3 business days for the refund to appear on a bank statement.

View information about the refund on the payment detail page under the payments section.

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