FAQs

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• How to process partial refunds?
• When will I get paid?
• How do you prevent fraudulent payments?
• How do I remove items from my inventory?
• How do I adjust pricing?
• Can I use Awayco for my multiple store locations?
• How do my customers find my Awayco store?
• What percentage of sales does Awayco take?
• What is included in the Awayco product?
• Do I have to pay for my Awayco domain?
• How do I check reservations in and out?
• How do I select the correct date a product was returned?
• How do I extend reservations for my customers?
• How do I cancel reservations for my customers?
• Can I charge customers for damaging products?
• Can I refund customers?
• How much should I charge customers for a damaged product?
• How much should I charge customers for a late return?
• What do I do if a customer needs to change a product due to changed weather conditions?
• How do I contact the store?
• What does the customer pay?
• When are customers charged for bookings?
• Can they book multiple pieces of equipment at once?
• What happens if they bring the equipment back late?
• What if they return the gear early?
• What if someone steals the equipment, or if the member loses it?
• On what currency are your prices based?