Refunds are processed in the Admin app. A refund can be either the total cost of the reservation, or a portion of it. The amount to be refunded is at the discretion of the store.

1. In the Admin app, navigate to the Reservations tab in the sidebar.
2. Click the reservation that is to be refunded to open the Reservation Detail page. You can identify the correct reservation by the unique booking code or the email of the customer. If you cannot find the reservation, toggle the Finished Reservations filter on by clicking the Filters button and the Include Finished Reservations toggle.

1. Scroll down to the Payments section. Each charge associated with the reservation will be listed here, including additional late fees.
2. Select the Payment ID associated with the charge to open the Payment Detail page.
3. Under the Refund Details section, write in the amount to be refunded in the text box.
4. Click the Refund button.
5. A pop-up message will read ‘are you sure?’ Click OK.
6. The customer will now be refunded, it can take 1–3 working days for the refund to appear on a bank statement.

If a customer has been charged additional payments due to late fees, each day represents a separate charge and has a unique payment ID. These must be refunded individually by repeating steps 2–5.